Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees.

Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue.

As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Role Overview We are looking for a Business Systems & AI Architect to reimagine and evolve Nexthink’s internal technology landscape. A critical part of this role is shaping our data foundation, ensuring that our data platform and warehouse enable both business insights and AI-driven use cases. Sitting at the intersection of business, IT, and AI, you will work across the organization to deeply understand how teams operate today and design how they should operate tomorrow.

Evaluate

SaaS solutions not only for fit,



but for their ability to integrate into a broader, data-driven ecosystem Data Platform & Warehouse Strategy Define and drive the implementation of a scalable data platform / data warehouse (e.g., Microsoft Fabric or equivalent) Ensure data from SaaS and internal systems is centralized, structured, and accessible Establish data models, governance, and ownership to support both analytics and operational use cases Partner with teams to ensure data is reliable, well-understood, and usable across the organization Design architectures that embed AI into workflows (Copilot, agents, automation), making it part of the operating model Leverage the data platform to power AI models, copilots, and decision systems Define patterns for AI orchestration, data access, and agent interoperability Design end-to-end system architectures across SaaS, internal platforms, and data layers Ensure interoperability and reduce silos across business systems Enable real-time and batch data flows into the data platform Business Partnership & Discovery Translate business challenges into scalable, reusable system designs Define standards across SaaS, data, and AI usage Strong experience in enterprise architecture, SaaS ecosystems, and cloud platforms (Azure preferred) Proven experience designing or implementing a data warehouse / modern data platform Solid understanding of data modeling, ETL/ELT pipelines,



and data governance Azure AI, Copilot, LLM‑based agents) Solid expertise in integration patterns, APIs, and middleware (e.g., Mulesoft or equivalent) Strong grasp of security and compliance principles Systems thinker who understands that data is the backbone of modern architecture and AI Ability to connect business processes, systems, and data into a coherent whole Additional Information We are the pioneers and trailblazers of a general IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

Permanent

Contract and a competitive compensation package. ~ Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. ~ Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. ~ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22days of holidays we offer). Plus, company‑paid bank holidays (12), sick days (10‑30), bereavement leave (5), and 3 days per year for volunteering. ~ Free access to professional training platforms to explore your interests and enhance your skills. ~ Gratuity is payable at retirement or resignation based on your last drawn basic pay. ~ Please note that not all the benefits listed above are available for temporary, contract, and internship roles.

📌 Business Systems & Ai Architect (Madrid)
🏢 Nexthink
📍 Madrid