Medtronic is a general leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life Make an impact where healthcare meets customer experience At Medtronic, our mission is to alleviate pain, restore health, and extend life. Every day, healthcare professionals around the world rely on our technologies to care for patients. As we build our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional service and thrive in a fast-moving environment.

This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care.

Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow. Act as the primary point of contact for customers throughout the service and repair journey Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues Handle customer escalations, including product and service-related complaints,



ensuring timely resolution and appropriate follow-up Support quality and compliance requirements in a highly regulated MedTech environment. Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day You pay attention to details because quality matters You contribute to a positive team environment where people support one another and celebrate successes together High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment Excellent attention to detail and a quality-focused mindset An interest in healthcare, medical technology or technical service environments Professional proficiency in English and Spanish is required;

Experience with ERP or CRM systems such as SAP or Salesforce is beneficial but not essential Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Spain:



24,800.00 EUR - 37,200.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

From the R&D; lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

Life-transforming technologies. We advance healthcare, society, and equity with every design, inside and outside our walls. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

📌 Customer Care Agent - Temporary (Madrid)
🏢 ESP Medtronic Spain
📍 Madrid