Monitor a technical health score: platform activity, pipeline errors, data completeness.

Technical Customer Success Specialist Team: Clients Location: Hybrid work model from Madrid, Spain About Dcycle Dcycle is a fast-growing B2B SaaS company that simplifies sustainability by making it transparent and easy to manage. We help businesses store and manage their non-financial data in one system, cutting through regulatory, financial, and technical complexities. With four years of exponential growth, we're empowering companies to streamline processes, stay competitive, and take control of their information.

Our team is innovative, driven, and passionate about helping companies improve their competitive edge.

Your Role We're looking for a Technical Customer Success Specialist who owns the full post-sale relationship with our customers and goes one level deeper than a standard CS profile. You'll run onboardings, QBRs, adoption, and renewals like any great CSM, but you'll also be the person who understands the data and the integrations underneath the platform, and who uses AI every day to work faster and smarter than the rest. This is not a coding role.

You won't be shipping production software. But you will need to be comfortable reading data, understanding how integrations and data flows work, spotting when something is off, and using AI tools to investigate, draft, and solve problems autonomously instead of escalating everything.

Understand data architectures at a working level: data models, integrations, pipelines, and where things break.

Diagnose technical issues before escalating: data quality problems, wrong configurations, integration errors, mapping mistakes.

Translate between three languages: product, data, and business.

Use AI as a daily multiplier: to analyze data, draft customer-facing content, build internal documentation, and accelerate troubleshooting. Work side by side with both the customer (IT, Data, Sustainability teams) and our internal Product and Engineering teams.





Receive a complete handoff from Sales: customer motivations, pain points, expectations, current data setup, and key stakeholders (including IT/Data profiles). Support the setup and validation of data integrations between customer systems and Dcycle.

Review data quality: identify inconsistencies, missing data, and mapping errors. Run monthly strategic review meetings that include data quality and integration health, not just usage.

Monitor a technical health score: platform activity, pipeline errors, data completeness. Identify opportunities to optimize how the customer works with their data. Product–data–business translation Translate business needs into technical requirements: which sources to connect, which data to clean, which metrics to calculate.

Help customers structure and organize the data relevant to their reporting and operational goals. Data understanding and analysis Interpret dashboards, spot data anomalies, and propose solutions.Run basic queries or use AI tooling to interrogate data and answer customer questions quickly. Validate that data and transformations produce the expected outcomes.

Document technical and functional feedback in the CRM so every team has access. Work closely with the customer's IT/Data teams and with our Product/Engineering teams internally. Align internal teams (Sales, Product, Support, Marketing) around the customer's needs.

Measure and communicate tangible ROI every quarter, data-backed. Use AI to build playbooks, templates, training content, and lightweight automations that scale the team. Produce functional and technical content on Dcycle's software, integrations, and best practices.

Spanish and English at C1 level. German is a strong plus. ~3-5 years in Customer Success, account management, technical consulting, implementation, or similar customer-facing roles within B2B SaaS. ~ Comfort reading and interpreting data, and a working understanding of how integrations work (APIs, webhooks, connectors, data flows) at a conceptual level. No production coding required. #

📌 Customer Service Administrator - Technical Support Customer Service Administrator - Technical Support (Madrid)
🏢 Dcycle
📍 Madrid