At ING we are looking for a Digital Product Expert for the Protection Team We are looking for a talented and enthusiastic Digital Product Expert to join our Insurance Team of Insurance Tribe , very familiar with project management skills, used to work with IT projects. The responsibility of this team is to deploy insurance productsthat change how people feel about insurance, withpersonal, fair and transparentpropositions. As a start, you will be taking part as Digital Product Expert of the development of the New Life Insurance standalone and linked to mortgages.

This requires the connection of an IT team, CX, UX, Marketing, Ops, Finance… and also our colleagues of the Mortgage Tribe. Once fully developed, you will promote and position our insurance in the market , thinking beyond to compete in current and future landscape supporting ING’s profitable growth. You have an end-to-end responsibility for providing customers the most reliable and innovative way of managing their relationship with us, focusing on delivering the products and services they need, boosting sales while leveraging on the brand and bank customer obsession.

You are the “Business Guardian” of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies. You have a data mindset ; You work in Agile teams , focusing always in delivering value to our customers in a fast way while continuously improving the way we work. As a Digital Product Expert you will report to a Product Owner and in certain touchpoints to the Insurance Tribe Lead.

Commercial acumen to ensure accomplishment of business results.

Agile Delivery: Coordinate and IT team, jointly with the PO, and follow up the relationship with the insurer. Help to stablish pricing strategies for ING Spain´s insurance products, to create the foundations needed to compete in the current and future market landscape supporting the profitable growth of the bank. Support specific pricing actions both in business as usual and in promotions decisions to ensure commercial goals maintaining a customer perspective.

Data Fluency : Comprehend, define, select, and analyze data to garner insights that enhance the decision-making process.

Customer Experience : Provide the best customer experience by designing, mapping and constantly improving the customer journey performance, leveraging on PACE methodology. Coupled with an end-to-end process view to be able to collect CX insights and data; and translate it into UX and IT landscapes.

Digital

Strategy . As experts in digital experience,



be proactive in the identification of new capabilities in our digital platform in order to engage our customers and increase efficiency of our assisted channels, bringing the best experience in moments of truth. Support the adoption of cyber security practices to effectively protect our customers from risks in the digital world.

Assisted channels strategy : you will need to have a permanent touchpoints with call center and branches to train, teach, get feedback and ensure targets are set and achieved. These are some of the qualities that we value the most for this role. Master or bachelor’s degree with a minimum of 3 years of professional experience in product design, preferably in the Insurance or Bancassurance sector.

Accountability to get things done generating rigorous output based on data and facts. Very good oral and written English skills Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self.Health insurance. Life insurance.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids… It doesn’t matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. 360º care of the employee (physical, mental, social connection & purpose). ~ Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG. ~ International Remote work program. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies .

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries. We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society. And even though we look orange on the outside, we are green on the inside .

Our ambition in Sustainability is Empowering (y)our Sustainability journey . Máster o grado universitario con un mínimo de 3 años de experiencia profesional en diseño de producto, preferiblemente en el sector de los seguro, bancaseguros. Responsabilidad para hacer que las cosas sucedan, generando resultados rigurosos basados en datos y hechos.





Persona orientada a la clientela y a los resultados. Capacidad para trabajar de forma autónoma, tomar la iniciativa y hacer que las cosas sucedan con actitud positiva y resolutiva. Buen espíritu de equipo y disposición para colaborar con perfiles diversos.

Muy buen nivel de inglés oral y escrito. Capacidad para trabajar a nivel internacional.

Se valorará la versatilidad y la experiencia en diferentes áreas de negocio. ¿En ING queremos que tu trabajo te aporte satisfacción en todos los aspectos y, por eso, cuidamos hasta el más mínimo detalle. ¡Teniendo en cuenta las necesidades tanto de nuestra clientela como de nuestras compañeras y compañeros, decidiréis conjuntamente qué días trabajas desde casa y qué días vienes a ING MAD para dar tu mejor versión. En nuestras oficinas encontrarás soluciones de movilidad eléctrica, servicio médico, peluquería, gimnasio, The Good Service (para ayudarte con tus gestiones) ¡y mucho más! Protegido médico.

Para ti y toda tu familia (cónyuge/pareja e hijas e hijos). Seguro de vida. Además, disfrutarás de nuestro modelo de retribución flexible, que te permitirá acceder de forma fiscalmente más ventajosa a otros servicios como guardería, tarjeta de transporte, ayudas para formación… Disponemos de 6 rutas (Norte, Centro, Sur, A5, A42 y A6) para llevarte cómodamente a nuestra oficina de ING en Madrid.

Más vitalidad y más sentimiento de pertenencia Atención integral 360º para las personas empleadas (bienestar físico, mental, conexión social y propósito). Clínicas con deportistas profesionales de primer nivel mundial.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG. Programa internacional de trabajo remoto. Somos un equipo de más de 1.800 personas que comparten una misma idea: poner nuestro granito de arena para ayudar a nuestra clientela a construir un futuro mejor para sí misma , proporcionándoles las herramientas que necesitan para llegar donde quieren llegar.

Un banco totalmente digital donde la tecnología, la innovación, la simplicidad y la transparencia son los ingredientes principales, y el primero en trabajar con metodologías Agile . Y aunque estamos en España, tenemos la suerte de trabajar en un banco internacional con presencia en más de 40 países. Nos sentimos orgullosos/as de contar con un equipo diverso y estamos comprometidos/as a seguir desarrollando una cultura de Diversidad, Inclusión y Pertenencia para fomentar una cultura de colaboración e innovación que represente a todos los colectivos de la sociedad.

Hacer que las cosas sucedan, ayudar a otras personas a tener éxito y estar siempre un paso por delante: ese es nuestro ADN.

📌 Digital Product Expert - Insurance (Madrid)
🏢 Ing
📍 Madrid