Operations Manager EōS Fitness EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners.

Our Operations

Manager reports to the District Operations Manager and oversees the Service team, ensuring operational excellence throughout the gym. They greet and direct members, guests, and team members upon entry, serving as representatives of our gym's commitment to exceptional service.

Key responsibilities include customer service, monitoring revenue goals, managing retail, member fee compliance, inspecting gym functionality and cleanliness, partnering with sales, fitness, facilities, and marketing teams to improve overall performance, and upholding brand standards.

Position

PurposeLead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff. Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.

Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.



Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols. Partner with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.

Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products. 2‑3 years of operations management experience. Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors. 3‑4 years of customer service experience. and good time management, organizational, and record‑keeping skills. Excellent MS Office skills.

Ability to access and operate company computer systems to prepare documents, enter data, and read reports from databases or email systems. A management team that cares about your professional development. Discounted personal training and merchandise—including supplements.

Daily

Pay offered—access your funds before payday. Competitive pay plus vacation, holiday, and sick pay. Group health, dental, vision, supplemental life, employee assistance program and even pet insurance are offered. Based on eligibility of tenure and full‑time vs. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

📌 Director of Customer Service Operations (Madrid)
🏢 EōS Fitness
📍 Madrid