Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid . Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.

La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.

Publish Technical Support Bulletins and other user documentation in the Knowledge Base

Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues

Have a thorough understanding of software release and bug cycles

Ability to collaborate with high-performing internal and outsourced teams

Well versed with GoogleSuite and MS Office applications

Knowledge and experience in network/Cybersecurity industry a plus

English level of B2+

Infotree Integral Solutions

📌 Information Technology Support Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid