W BarcelonaJOB SUMMARY Assists the Director of Welcome in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.

Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience 3- 5 years' experience in the guest services, front desk, or related professional area.

Including

Management and supervisory experience. Must be fluent in both Spanish and English. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day- to- day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Ensures that regular on- going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Supporting

Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Interacts with customers to obtain feedback on quality of product,



service levels and overall satisfaction. Interacts with guests to obtain feedback on product quality and service levels.

Managing

Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Runs Front

Desk shifts whenever necessary. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. beginyour purpose,belongto an amazing integral?

📌 Management Assistant (Barcelona)
🏢 HOSPITALITY CONNECTION BARCELONA
📍 Barcelona