Affluents Segment Operations Business Lead At ING we are looking for an Affluents Segment Operations Business Lead ING Bank is planning to enter the Affluent segment in Spain, a large market serving more than €600b in household wealth and showing a growth rate of 4% annually. As we build this innovative solution, we are assembling a multidisciplinary team to bring ideas into execution and, therefore, we are looking for a talented and enthusiastic COO Business Lead to lead Affluent Segment , joining our COO Leadership Team as part of the COO Products Tribe. We are the team responsible for revamping our business products processes to ensure they are the most loved, impactful, and valued. and 3) reshaping their current digital and assisted experience to eliminate any friction in their daily activities.

Reporting to the COO Products Tribe Lead, as Operations Business Lead you will be responsible for: Provide, in alignment with the Affluent Segment Core Team, an operating model, establishing and developing new customer journeys that will allow the business to grow in this regard . Coordinate the effort required in other tribes (COO & Retail) as well as COO office and transformation office to ensure that the current processes are adequate to Affluent's customers' needs. As summary, the Wealth Management Operations Manager coordinates and optimizes processes, systems and resources for the efficient execution of clients' investment and asset management strategies.

Their duties include designing operational processes, supervising the execution of operations, managing risk, controlling costs,



coordinating teams and integrating technology, thereby ensuring maximum productivity and the fulfilment of the financial objectives of the firm and its clients. These are some of the qualities that we value the most for this role. Proven ability to fulfil the role of operational manager within investment teams and the private banking sector, with at least 5–10 years' experience. ~ Process expertise and coo knowledge, with experience in defining and designing operational models and customer journeys.

Project management: leading to change and making things happen. ~ Data driven, we expect that you bring discussions, scenarios and proposals based on data. ~ Fantastic stakeholder management to listen, understand and align different proposals. ~ Expertise in team management ( ~Flexible schedule and 100% flexible e-working. Health insurance. In addition, you will enjoy our adaptable remuneration model, through which you can access other services such as nursery, transport card, training aids… We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Special loan or mortgage terms after 6 months working at the bank. We are a team of more than 1000 people sharing one idea: doing our bit in helping our clients create a better future for themselves , by providing them with the products, services and tools they need to get where they want to go. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies .

Mid-Senior level Full-time General Business Banking

📌 Management & Operation Project Manager (Madrid)
🏢 ING Españau0026Portugal
📍 Madrid