Headquartered in Seattle and Barcelona, we're a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We're investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington's Best Workplaces in the Puget Sound Business Journal.

Rover's Partner Operations Managers operate in a fast-paced, agile startup environment and are responsible for ensuring pet parents and pet caregivers receive world class customer service by coaching and scaling a multi-leveled customer experience team through a strategic partnership across multiple global locations. Your work will directly shape the trajectory of the customer experience at Rover, all within a vibrant, pet-friendly, later-stage company environment. The ideal candidate will have experience that is two-fold - managing customer experience teams with a global BPO partner and balancing those functions with project management duties related to the team and its roadmap.

You will motivate, coach and develop your internal and external teams to exceed performance goals, while also empowering them to advocate for the end user. You are comfortable creating and analyzing reports, then making data-driven decisions to improve both business efficiencies and customer experience through both optimization and continuous improvement. Motivate, coach, and develop 8-10 professional individual contributors and supervisors who support the customer experience at Rover, including vendor management of outsourcing partners and leadership teams.

Partners with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.



Communicates with internal and external stakeholders effectively during escalations, support requests, and project execution. Identifies emerging business problems related to their job function and presents them in a solutions-oriented format.

Act as a liaison between your team and cross-functional groups within the organization to successfully launch general alignment, continuous improvement, and new initiatives. 1-2 years experience managing or leading teams in operations or customer experience - bonus for BPO management on client and/or provider side 1-2 years experience leading projects including all phases from initiation to close Excellent written and verbal communication skills, including writing business case proposals and project plans as well as business announcements and customer-facing content Experience with Zendesk, Jira, or similar customer management tools Experience using data to make strategic business decisions Bachelor's degree or equivalent experience Experience at a consumer technology company Experience in vendor management Demonstrated competency with one or more analytical toolkits, including Excel, Zendesk Explore, Google Sheets, and / or SQL Long-term incentive plan with a company performance-based cash payout Competitive benefits package, including medical, dental, and vision insurance Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly Additionally, Rover offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees. The cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.

📌 Partner Operations Manager (Barcelona)
🏢 Rover
📍 Barcelona