We are seeking a commercially driven Renewal Manager to own and execute the renewal lifecycle for a portfolio of medium-to-high complexity customer accounts. This role is critical in driving Net Revenue Retention (NRR), reducing churn risk, and ensuring predictable recurring revenue growth.

As the commercial lead of the renewal process, you will partner closely with Customer Success Managers (CSMs) and Sales, leading strategic renewal planning, negotiations, and risk mitigation. You will bring structure, foresight, and strong commercial acumen to every renewal opportunity while ensuring long‑term customer value.

Key Responsibilities
Renewal Ownership & Execution

Own the end‑to‑end renewal lifecycle across assigned accounts

Initiate and lead renewal processes 6–9 months before contract expiration

Develop and execute strategic renewal plans to ensure timely and successful outcomes

Lead commercial negotiations, including pricing, contract terms, and multi‑year agreements

Strategic Renewal Planning

Build tailored renewal strategies based on account health, usage trends,



and commercial history

Drive multi‑year renewal conversations to improve retention and revenue predictability

Identify pricing optimization opportunities aligned with customer value

Risk Management

Proactively identify churn and downsell risks and lead mitigation strategies

Partner with CSMs to execute structured save plans

Engage in executive‑level conversations for at‑risk renewals

Reconfigurations & Revenue Optimization

Lead contract reconfigurations, migrations, and pricing transitions

Execute revenue recapture initiatives where applicable

Support complex renewals with customized commercial strategies

Expansion Support

Identify and close small, transactional upsell opportunities during the renewal cycle

Collaborate with Sales on larger expansion opportunities while maintaining renewal ownership

Cross‑Functional Collaboration

Partner with Customer Success to align on account str

📌 Renewal Manager (Madrid)
🏢 boardinternationalsa
📍 Madrid