Iberia Tech# Tech Product Support## Job DescriptionJOIN IBERIA TECH AS A TECH PRODUCT SUPPORT

Iberia Tech is looking for an experienced

Tech Product Support

to join our

Operations

Team

. If you have strong expertise in cloud environments, operational excellence, and the ability to coordinate teams to maintain highly reliable systems, this is the perfect opportunity for you.

As a

Tech Product Support

, you will ensure the

availability, resilience, and performance of critical applications and services

. You will coordinate with support, development, infrastructure, and security teams to maintain stable and secure systems.

You will manage operational activities, support incident response, and ensure compliance with

SLA/SLO targets

, while driving improvements through observability, automation, and operational best practices.

What you’ll do day-to-day:

• Ensure the reliability, scalability, and cost efficiency of cloud infrastructure running on AWS

• Coordinate with support, development, and infrastructure teams to maintain stable and secure services





• Drive observability and monitoring strategies using tools such as Dynatrace to proactively detect and mitigate incidents

• Support incident response processes and coordinate actions during critical situations

• Analyze recurring incidents, identify root causes, and implement sustainable improvements

• Maintain operational documentation including runbooks, incident reports, and reliability improvement plans

• Support audit preparation and ensure compliance with operational and security standards

• Oversee operational processes and ensure visibility and governance through FinOps and observability tools

• Collaborate with development teams through GitHub to strengthen CI/CD pipelines and DevSecOps practices

• Design and validate disaster recovery strategies and ensure defined RTO/RPO objectives are met

What we’re looking for:

• Experience operating complex and business-critical systems

•

Strong k

📌 Tech Product Support (Madrid)
🏢 FinOps Weekly
📍 Madrid