Job Title: End User Computing Support – Level 1

Location: Valladolid, Spain (Onsite)

Employment Type: Full-time Freelance B2B Contract

Contract Duration: 1 year (extendable based on performance)

About the Role
We are looking for an End User Computing Support Level 1 professional to provide first-line technical support to end users. This is a full-time onsite B2B freelance contract based in Valladolid, Spain. The role focuses on resolving hardware, software, and basic IT issues while delivering excellent customer service.
Important: This is a B2B contract. The candidate must already hold their own valid visa and full-time work permit for Spain. The contract does not sponsor or provide any visa or work permit.

Key Responsibilities
Provide Level 1 end-user computing support via phone, email, chat, or desk-side assistance
Troubleshoot and resolve issues related to desktops, laptops, printers, peripherals, and standard software applications
Perform basic hardware diagnostics, software installations, configurations, and user account management




Escalate complex issues to Level 2/3 support in a timely manner
Log and manage tickets accurately in the IT service management system
Assist with user onboarding and offboarding activities (account setup, device preparation, etc.)
Follow ITIL-aligned processes for incident and request management
Maintain clear documentation and contribute to the knowledge base
Ensure compliance with IT policies and security standards
Deliver professional and clear communication to end users

Required Skills & Experience
Solid experience in End User Computing / Desktop Support / Service Desk (Level 1)
Strong troubleshooting skills with Windows operating systems, Microsoft Office 365, and common business applications
Basic knowledge of Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), printers, and mobile devices
Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar)
Customer-focused approach with the ability to explain tec

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