Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a French Speaking Customer Service Representative to join us at our facility in Asturias.

The French CSR role is a key position within the team, acting as primary customer interface for external customers, distributors, potential customers, and internal stakeholders.

Key Responsibilities

Receives and processes all types of customer orders including complex orders, processes (laboratory work requests or sample sending etc.)
Actively monitors open orders, products availability,



and lead-time developments to ensure that deliveries arrive at the customer on time
Interacts and works closely with the business team, sales representatives, back office to ensure that the customers’ requirements are met, and to have a better understanding of the market’s organization
Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments.
Follows desk procedures/policies in compliance with SOX, ISO, and other requirements
Processes customer service and product complaints and returns according to Complaint Management process and return policies.

Key Requirements

Education: Bachelor’s degree or equivalent through experience
Language skills: Fluency in English and French. Spanish will be beneficial as the role is based out in Spain.
Computer knowledge: Proficient in Word and Excel & good knowledge of SAP
Ideally 2 years of experience in a c

📌 French Speaking (España)
🏢 Axalta Coating Systems
📍 España