Claims Operations & Process Excellence Manager | Insurance Transformation | Madrid
We are partnering with a leading international insurer undergoing a significant transformation journey and looking to strengthen its Claims Operations team with a Claims Provider & Process Excellence Specialist.

This role sits at the intersection of claims operations, third-party provider management, process improvement and technology-driven transformation. The successful candidate will play a key role in optimizing the claims value chain, improving operational performance and driving innovation initiatives, including the adoption of AI and automation solutions.

Key Responsibilities
Claims Provider & Partner Management

Manage and optimize relationships with third-party claims providers, including repair networks, assessors, legal partners and other service providers.

Monitor provider performance through KPIs, SLAs, customer satisfaction and cost control metrics.

Conduct provider reviews, audits and performance assessments.





Support onboarding and governance of new partners across the claims ecosystem.

Collaborate with internal and international stakeholders to share best practices and improve service delivery.

Process Excellence & Continuous Improvement

Identify operational inefficiencies and improvement opportunities across the claims journey.

Lead process optimization initiatives focused on customer experience, operational efficiency and claims cost control.

Apply structured methodologies to redesign and improve end-to-end processes.

Translate operational data and customer insights into actionable improvement initiatives.

Technology & Innovation

Drive the adoption of automation, AI and digital solutions within claims operations.

Identify opportunities to improve provider performance, fraud detection, segmentation and operational effectiveness through technology.

Support digital transformation initiatives aimed at creating more efficient and customer-centric claims pro

📌 Claims Operations (Madrid)
🏢 AMG Human
📍 Madrid