Ready to take ownership of a team and help grow a developing market?

We are looking for an experienced Team Leader to lead a small Denmark-focused Sales & Collections team for an international bank based in Malta.

This is a hands-on leadership role combining people management, sales performance, customer experience and collections – adecuado for someone who enjoys coaching people while also working closely with targets, KPIs and operational performance.

Your Role

You will lead a team of fewer than 10 agents and take responsibility for their day-to-day performance and development.

You will:

- Lead, coach and develop the Sales & Collections team
- Drive performance across sales, onboarding and collections
- Own and follow up on key KPIs and targets
- Monitor conversion rates, default rates and collections results
- Support customer onboarding and document verification
- Help develop effective collections strategies
- Ensure customers are treated fairly and professionally
- Identify opportunities to improve processes and team performance
- Collaborate with other departments across the business
- Ensure processes follow internal compliance standards and policies

Requirements

You have:

- Previous leadership experience




- Experience within sales, collections, customer service, financial services or another performance-driven environment
- Strong coaching and people-management skills
- A commercial mindset and confidence working with KPIs
- Excellent English
- Fluency in Danish
- An EU passport / right to work in Malta

Benefits

- Competitive salary and benefits
- Performance-based opportunities
- International banking experience
- Leadership responsibility for your own team
- Career development within a growing organisation
- Multicultural workplace with colleagues from across Europe
- Full-time position based at the company's Malta Head Office

Lead a Team – Build Your Career in Malta

Malta isn't only sunshine and Mediterranean life. It's also home to a large international financial services sector and an established community of professionals from across Europe.

For someone looking to combine leadership responsibility with international banking experience, this could be a very interesting next step.

Ready for your next leadership challenge in Malta? Apply with your CV in English.

📌 Danish-speaking Team Leader - Sales & Collections (España)
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