Operations and Customer Services Officer

Description

Who We Are

Moneycorppowers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported £79bn+ of international payments, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and proprietary technology.

Moneycorpis a place where energy, commitment to our shared success, and collaboration are core to our values. We’re restless in our drive to surpass the expectations of our customers and unlock opportunities to support them at every stage of their journey. The foundation of our success is our people, and nurturing a culture of belonging for all our colleagues is central to our journey as a integral business.

Role Purpose





This role is responsible for managing all client transactions relating to their FX trading accounts and queries efficiently and in line with company policies.

The ideal candidate will have good analytical and organisational skills in order to ensure all operational and administrative tasks are carried out on time, keeping on top of client transactions from start to finish, in accordance with company procedures and KPI’s / SLA’s.

This person will play a key part in building the Moneycorp reputation by increasing brand loyalty through meeting and exceeding customer expectations.

The role includes looking at improving our processes and tools, dealing with inbound and outbound calls, emails, complaint handling as appropriate as well as communication / support to sales and dealing teams.

Previous experience and knowledge of financial sector and banking institutions will be very positively valued.

Key responsibilitie

📌 Operations And Customer Services Officer (Madrid)
🏢 Moneycorp
📍 Madrid