Integral Tech Commercial & Marketing Services Ops Analyst

Gracia101 Talent Solutions•Santiago de Compostela, A Coruña, santiago (comarca); provincia de la coruña; galicia, Spain

Descripción del trabajo

We are looking for a Global Tech Commercial & Marketing Services Ops Analyst to join the Global Commercial & Marketing Services (GCMS) team. The GCMS team supports business users across Marketing, Agencies, and Commercial functions globally, covering multiple geographies and brands. In this role, you will act as a first-line technology and operations support point for business users, with a strong focus on Content Hub and related digital content services, including Digital Asset Management (DAM), Product Information Management (PIM), publishing, and content operations .

What You’ll Do
- Provide first-line support to Content Hub users, handling operational requests, questions, and issues.
- Monitor, track, and resolve incidents, service requests, and operational issues.
- Support day-to-day content, product information, and publishing processes.




- Help ensure data and content quality, including metadata, taxonomy, user access, and operational controls.
- Create and maintain procedures, operational documentation, and knowledge articles.
- Analyze operational data and prepare reports, dashboards, and KPI metrics.
- Conduct root cause analysis and identify opportunities for process improvement.
- Collaborate with business and technology stakeholders to ensure timely issue resolution.
- Support compliance with company policies, processes, and SLAs.
- Contribute to automation, efficiency, and continuous improvement initiatives.
- Support other technologies and services within the GCMS scope when required.

What We’re Looking For
- ~ Bachelor’s degree in Marketing, Business Administration, Communications, Information Management, Digital Commerce, Information Technology, or a related field.
- ~2+ years of experience in operations support, marketing operations, customer serv

📌 Global Tech Commercial (Santiago de Compostela)
🏢 Gracia101 Talent Solutions
📍 Santiago de Compostela