Customer Success Manager

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About the job
Language Requirements – English speaking and at least one of the following (Dutch/German/French/Spanish)
As part of our expansion across Europe, we're looking for a Customer Success Manager to join our high performing, customer centric teams. If you're excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move.
Key Responsibilities
- Proactive Account Health Monitoring: Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns, track client satisfaction, and identify early churn indicators.
- Relationship Management & Trust: Build warm, lasting relationships with restaurant owners, general managers, and staff to serve as their trusted point of contact and primary advocate across the product suite.
- Risk Mitigation & Issue Resolution: Rapidly address customer concerns,



technical friction points, or changes to stabilize high-risk accounts before churn occurs.
- Continuous Value Delivery: Leverage account data and client feedback to offer tailored advice, feature coaching, and best practices that align with each customers' unique operational needs.
- Feedback Loop & Collaboration: Gather qualitative client insights and collaborate directly with Support, Product, and Operations teams to continuously elevate the client experience.
- Satisfaction Tracking: Monitor NPS, CSAT, and engagement metrics to design targeted outreach strategies for at-risk accounts.

What we're looking for
- 2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.
- Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client relationships.
- Proven experience in B2B customer relations

📌 Customer Success Manager (Sallent)
🏢 Momentum Global
📍 Sallent