Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

The Housekeeping Shift Manager assists in oversight and administration of all housekeeping and textile operations while providing first class guest service. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- 9. Prepare detailed financial reports and ensures adherence to established budgets.
- 10. Assist in preparing and investigates/resolves discrepancies in operating budgets.
- 11. Perform daily inspection of rooms ensuring maximum efficiency, proper policies and service standards.
- 12. Investigate and resolve employee and/or guest situations.
- 13. Maintain and implement departmental procedures. Ensure strict adherence to all company and departmental policies and procedures. Adhere to Purchasing, HR, and TERO compliance requirements.
- 14. Train, schedule,



appraise and supervise all directly assigned personnel.
- 15. Promote positive public/employee relations at all times.
- 16. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
- 17. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
- 18. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
- 19. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
- 20. Attend all necessary meetings.
- 21. Duties, responsibilities, requirements and expectations pertaining

📌 Housekeeping Shift Manager (Salamanca)
🏢 Seneca Gaming
📍 Salamanca