Are you comfortable investigating technical issues and working closely with business stakeholders? We are looking for a Technical Support Specialist to take ownership of incidents affecting a B2B platform and its connected systems. This is not a traditional help desk role: you will investigate what happened, identify where the process failed and coordinate the right teams until the issue is fully resolved. Your role * Own incidents end to end, from initial analysis through resolution and final validation. * Investigate issues using SQL queries, logs and test environments. * Trace data and order flows between Salesforce and SAP to locate failures. * Perform basic checks in SAP related to orders, products, pricing and integration status. * Reproduce errors and provide development teams with clear evidence when escalation is required. * Coordinate with business, sales and technical teams, communicating progress, blockers and expected resolution times. * Carry out functional testing to confirm that implemented fixes work correctly.



* Identify patterns and perform preventive checks to help improve the overall health of the platform. What we are looking for * Experience in application support, production support or technical-functional support. * Practical knowledge of SQL for data investigation and validation. * Experience with incident management, troubleshooting and Root Cause Analysis. * Ability to read logs and understand APIs, integrations and data flows. * Experience working with Salesforce at user or support level. * Basic familiarity with SAP. You do not need to be an SAP consultant. * Ability to read and understand programming logic. Exposure to Apex or JavaScript is valuable. * Strong English (C1+) and Spanish communication skills. What will make you successful You are analytical, proactive and meticulous. You investigate before escalating, communicate clearly with both technical and non-technical stakeholders and remain responsible for an incident until it is

📌 B Technical Support Specialist (España)
🏢 Capitole
📍 España