Job Title:
IT Service Desk Agent - (German speaking) - On site - FI01Job Description
Experience the Power of a Game-Changing Career
Are you ready to join an innovative and fast-growing team? We are a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most well-known companies — the ones you use every day — helping them transform their businesses through cutting-edge technology and integrated solutions.
If you’re looking to grow, learn, and be inspired, this is your opportunity. As IT Service Desk Agent based on-site in Barcelona, you’ll become part of a dynamic team of game-changers shaping the future of general brands.
Career Growth and Personal Development
We believe in unlocking your potential. You’ll benefit from comprehensive training, access to the latest technologies, and ongoing support to help you succeed and grow. Along the way, you’ll build meaningful connections — even “friends for life.”
What You’ll Do
At the core of everything we do is a commitment to people — our clients,



their customers, our teams, our communities, and our planet.
As IT Service Desk Agent you will:
- Provide1st level supporttothe clientworkers
- Handling of IT requests or issues via phone,mailand chat or via self-service portal
- Perform root cause analysis and troubleshooting via phone and/or remote accessand monitor IT requests and issues inthe client’sITSM service management system includingtheir categorization and prioritization of IT issues and requests
- To beaccessibleandprovide afirst resolution rate by using internal knowledge databases.
- Cooperatewithclient’s2nd level service organizations and external service providers
- Providesupportto client’semployees in the operation of user systems and peripheraldevices

Concentrix is a Great Match If You:
- Bilingual/Proficient level of the market language: German
- Very good English language skills
- Experience in 1st - or 2nd level IT support,

📌 It Service Desk Agent (Málaga)
🏢 Concentrix
📍 Málaga