Senior Technical Support Engineer – Security Location: Madrid, Spain – Hybrid, 3 days per week in the office Contract: Initial 12-month fixed-term contract, with strong potential for extension or conversion Salary: €45,000 – €50,000 per annum Language: Fluent English essential We are working with a leading cybersecurity business looking for a Senior Technical Support Engineer to join their Madrid-based team. This is a complex troubleshooting and technical escalation role, supporting customers with challenging cybersecurity issues and acting as a key escalation point before cases reach Development/Engineering. A background in cybersecurity, networking or security product support is highly desirable, with experience working on complex technical cases and a strong understanding of troubleshooting and root-cause analysis. What Youll Be Doing * Handle complex break/fix technical support cases, taking ownership from investigation through to resolution. * Act as a senior escalation point, using fault isolation and root-cause analysis to diagnose challenging technical issues.



* Work closely with Engineering and internal technical escalation teams to resolve complex customer issues. * Act as the key link between customers and engineering teams, ensuring technical information and requirements are communicated clearly. * Manage support cases effectively, ensuring issues are tracked, progressed and followed up within agreed timelines. * Maintain a strong focus on customer satisfaction and delivering an excellent customer experience. What Were Looking For * 3+ years experience in a relevant technical support or engineering environment. * Strong experience with complex technical troubleshooting and escalations. * Cybersecurity or networking industry experience is highly desirable. * Experience with endpoint security technologies such as Cortex XDR, EDR or MDR would be highly desirable. * Experience working with SIEM, SOC or security operations technologies would also be a strong

📌 Senior Technical Support Engineer (Comunidad de Madrid)
🏢 83zero
📍 Comunidad de Madrid