Digital Transformation Strategic Program Manager

Description -

Job Summary This role is responsible for managing and leading key quality programs across multiple functions and teams, driving a culture of continuous improvement through AI-powered workflows, intelligent automation, and digital transformation initiatives. The role directs program strategy, budgets, resource allocation, and requirements while assessing risks and developing mitigation strategies — with a focus on scaling outcomes through technology-enabled solutions. The role ensures alignment with the business unit's strategic vision for support experience transformation, communicates with stakeholders at all levels, collaborates with internal partners, and evaluates program plans for compliance and digital readiness.

Responsibilities
- Manages and leads key programs involving multiple functions and program teams to drive the quality improvement process and quality culture for multiple products or service offerings for a business unit.
- Directs the development of overall program strategy, budgets,



resource allocation plans, and general program requirements for the business unit.
- Manages activities of supporting program teams and internal and external partners; ensures alignment with unit strategy and owns responsibility for overall program resource management.
- Communicates program progress, escalations, and issue analysis to stakeholders; collaborates with business unit management and internal development, manufacturing and service delivery partners to recommend and implement changes to products, processes, or business practices to drive continuous improvement and manage program costs.
- Drives innovation and integration of new technologies and quality initiatives into projects and activities in the organization.
- Reviews and evaluates program plans and guidelines for compliance with program management guidelines and standards; provides tangible feedback to improve overall program management qu

📌 Digital Transformation Strategic Program Manager (Laza)
🏢 HP
📍 Laza