About the Role
We're looking for a senior professional to design our delivery processes on an AI-first logic — not as a layer added on top of existing processes, but rebuilt around what AI agents can actually do — and to lead end-to-end project execution: from sales handoff through to steady-state service.
This is not an outside-in analyst role. You will design the operating model, build the implementation playbooks, and personally run projects with clients and internal teams.

What You'll Do- Process Design (AI-first)
- Evolve our target operating model, deciding what an agent can resolve versus where human judgment is required.
- Build implementation playbooks with generative AI embedded in every phase — not bolted on afterward.
- Identify which parts of the delivery process should be redesigned rather than simply optimized.
- Project Execution
- Build and coordinate project plans, defining tasks and owners.
- Support the handoff from sales to execution, ensuring what was sold matches what gets implemented.




- Translate client requirements into functional analysis and navigable mockups or prototypes — not just requirements documents.
- Run UAT (user acceptance testing) ahead of go-live.
- Organize the transition to steady-state service once a project is live in production.

What We're Looking For - Core Experience
- Senior experience in project management and systems/business analysis, with proven ability to coordinate cross-functional teams and manage senior stakeholders.
- Real experience designing or implementing generative AI solutions applied to business processes — not just advanced personal use of AI tools.
- A hybrid profile between strategy/operations consulting and hands-on technical execution — comfortable moving from strategic conversation to implementation in the same day.
- Product orientation: demonstrated ability to turn a client requirement into a working mockup or prototype, not just a document. Experience with tools like Lovable, Claude (Artifact

📌 Delivery & AI Process Design Lead (Comunidad de Madrid)
🏢 Gangkhar-ES
📍 Comunidad de Madrid