Overview
Are you looking for a position where you can use your negotiation and decision-making skills? Would you like to make a difference to the customer experience by doing the right thing when the customer needs you most?
Responsibilities
The role:
OurVehicle Damage Advisorsare part of the Total Loss Team. This role will involve working with our customers to find the right solutions for them by demonstrating our values and work principles, and those of Aviva.You will provide solutions to our customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.
- With training you will understand repair methodology and use this to confirm total loss diagnosis
- To use all available tools to calculate accurate and fair total loss settlement costs
- To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner
- To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them
- To promote customer satisfaction
- To develop,
and maintain relationships with external suppliers and internal business areas
The Solus team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. No two customers are the same and our focus on 'getting people back to normal' is at the heart of what we do.
Qualifications
Essential Qualifications & Accreditations:
- Current VDA ATA certification
- Total Loss AQP accreditation
Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.
Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
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📌 Total Loss Desk Based Engineer (Cheste)
🏢 Solus Accident Repair Centres
📍 Cheste
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.