CE

Position ID: 6E.466

Spanish Customer Operations Representative:
Our Customer Support team is based in Ceuta and consists of 25 dedicated professionals working closely together in a collaborative, supportive, and positive environment. We strongly believe in teamwork and cooperation, aiming to achieve both individual goals and collective objectives for the team and the site.

In this role, you will collaborate with multiple departments locally, as well as with teams across different locations worldwide.

As a Spanish Customer Operations Representative, you will provide customer support for the evoke brand, delivering high-quality service across our platform through multiple communication channels. You will play a key role in ensuring a positive customer experience while adhering to regulatory and internal standards.

What you'll be doing:
- Delivering first-contact resolution using available tools and resources
- Collaborating with internal departments to resolve complex customer cases
- Verifying customer documentation when required




- Participating in training programs to ensure service quality and professional development
- Analyzing customer interactions to optimize performance
- Using a variety of software and back-office tools
- Contributing to specific projects based on business needs and personal strengths
- Embracing feedback as a key part of continuous development

Job Requierments

Who we are looking for:
Essential skills and qualities:
- Strong sense of responsibility, autonomy, and problem-solving ability
- Team-oriented mindset with a positive attitude
- Excellent communication skills
- Ability to multitask and work effectively under pressure
- Flexibility and adaptability to change
- Good level of English, both written and spoken

Nice to have:
- Previous experience in customer support
- Experience in the online gambling industry

Behaviors we value:
- Ability to work independently or as part of a team, depending on business needs
- Willingness to p

📌 Spanish Customer Operations Representative (Ceuta)
🏢 888Holdings
📍 Ceuta