SPAIN, MADRID

AIRPORT CUSTOMER SERVICE

23-FEB-2026

REF #: 31615

HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES):
As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.

This is a part-time position scheduled for up to 30 hours per week, with the flexibility to work additional hours based on operational needs.

Summary of Responsibilities:
- Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.
- Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
- Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
- Displays a positive image of Delta.




- Keeps customers informed while ensuring high‑quality service delivery.
- Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.
- Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements.
- Subject to rotating shifts and off‑days.
- May require outside work.
- This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.
- Practices safety‑conscious behaviors in all operational processes and procedures.
- Additional tasks may be required based on operational and business demands.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):
- Fluent in English and Spanish (written and oral).
- This job also requires occasionall

📌 Customer Service Agent (Madrid)
🏢 Delta Airlines
📍 Madrid