Permanent employment / Barcelona, Spain
The Service Owner of End User Services is accountable for the high-quality Service Delivery to the Omya Business and Will be fully responsible for the complete Service Lifecycle of the respective services.

The role oversees a team of Service Managers and Specialists responsible for the daily execution of Service Management tasks and related processes mainly in collaboration with external partners. Will collaborative matrix management environment within the DTX organization, working in a very close and active collaboration with Business Engagement, Enterprise Architecture & Innovation, Solution Design & Implementation, and Governance & Management functions to ensure a smooth and integrated end-to-end service Delivery of the DTX Services.MAIN RESPONSIBILITIES:
- Accountable for Service Delivery including the complete Service Lifecycle for all Business and Technical Services, with a focus on Continuous Service Improvement.
- Ensure operational processes are highly automated and efficiently executed, minimizing manual efforts as much as possible.




- Responsible for Incident and Problem Management, ensuring fast resolution of incidents, handling service requests, and addressing systemic service issues to improve solution/service health.
- Accountable for Contract Fulfillment with partners and suppliers, closely collaborating with DTX Sourcing, Operations Management, and other DTX functions.
- Responsible for Performance Measurement including defining and reporting on DTX Services based on OLAs, SLAs, and KPIs to ensure high-quality delivery.
- Responsible for Service Budget Planning, managing security requirements, identifying risks, and overseeing Service Management processes in alignment with DTX Finance, Governance, and Management teams.

KNOWLEDGE, SKILLS AND ABILITIES:
- University degree in Computer Science, Information Technology, Business, or a relevant field.
- 4 to 7 years of relevant IT experience, with at least 2 to 5 y

📌 End User Service Manager (Barcelona)
🏢 Omya International
📍 Barcelona