SD Worx is a leading European provider of Payroll & HR services with integral reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?
- About the role:
As part of this role, you will be responsible for managing a portfolio of 50+ international, multi‑country SME customers, supported by SD Worx delivery countries and external partners. You will act as a trusted point of contact, conducting annual check‑in calls to ensure high levels of customer satisfaction while proactively identifying opportunities to upsell and cross‑sell additional solutions that add value for your clients.

Which tasks can you expect?
- Build and maintain strong relationships with international SME customers, ensuring service excellence aligned with the SD Worx SME strategy.
- Act as the first point of contact for international governance,



ensuring full adoption of MySP through customer training and support.
- Manage a diverse portfolio of international clients, handling queries, change requests, and ensuring contractual delivery.
- Collaborate with 26 SD Worx countries, partners, and internal stakeholders. Share legislative updates and communicate clearly in writing and verbally.
- Identify upsell and cross-sell opportunities and support business expansion within existing accounts.
- Coordinate tax year‑end service activities and ensure GDPR compliance.
- Act as a Lever owner, driving improvements through Lean tools (Huddle Boards, Process Confirmations, Problem Solving, Coaching). Create and maintain SOPs.
- Lead annual customer calls to ensure service alignment and follow up on NPS detractors.
- Support service transitions for new customers/payrolls and manage terminations from acknowledgment to invoicing of termination fees.

What do you have to

📌 Customer Success Executive (Málaga)
🏢 Sd Worx
📍 Málaga