We are looking for a Destination Manager to lead the operational performance with one of our key partners in Mallorca. The role is responsible for ensuring excellent service delivery driving sales and profitability and managing a highly engaged team. The Destination Manager will build strong relationships with local partners, oversee daily operations, and ensure that quality standards and customer satisfaction goals are consistently met.

Key responsibilities:
- Oversee the correct and logístical management of the destination (transfers, excursions, bookings, administration, airport operations...).
- Build and maintain strong relationships with one of our key clients ensuring the operations of the destination and identifying new business opportunities.
- Control destination expenses, ensuring alignment with established sales and financial targets.
- Continuing follow-up and goal achievement of our operational teams,



recognizing achievements and redirecting behaviors or processes not aligned with our company´s values or strategy.
- Plan operational team activities and monitor their execution.
- Communicate the company’s strategy, objectives, values, and cultural model to the team to ensure engagement and alignment.
- Ensure that team roles are consistently well-defined, communicated, and interconnected to maximize value contribution.
- Proactive approach to achieve SLA’s, KPI’s and improve customer satisfaction.
- Degree in Tourism, Business Administration, Hospitality, or similar.
- Previous experience in a similar role.
- Strong leadership skills with the ability to motivate, develop, and guide diverse teams.
- Excellent communication and negotiation abilities with internal and external stakeholders.
- Organizational and planning skills to oversee multiple activities simultaneously.
- High level of English (spoken and written).

📌 Destination Manager Pmi (Palma)
🏢 Mts Globe Spain
📍 Palma