Agilent is collaborating with leading biopharmaceutical partners and is hiring for the integral and dynamic role of Enterprise Scheduling Coordinator (ESC) in Madrid on a 12 month contract.

As an ESC, you will play a key role in ensuring our field service team delivers outstanding customer service. You’ll plan and schedule daily assignments, making sure the right service engineer is in the right place at the right time. Your work will help our teams operate efficiently, control costs, and consistently exceed customer expectations.

In this role, you’ll manage day to day operations in your region, resolve scheduling challenges quickly, and keep workflows running smoothly. If you’re organized, detail oriented, and ready to make a real impact in a fast paced, integral company, we’d love to hear from you.

_ The role is based in Madrid and requires availability to attend in person meetings and customer interactions as business needs require._

Main objectives of the role
- Represent Agilent Technologies delivering high levels of customer satisfaction in a dynamic,



fast-paced pharmaceutical site.
- Effective planning and scheduling of engineers for onsite maintenance activities.
- Manage and update scheduled services plan, ensuring successful completion of services and responding to breakdown repair requests.
- Work in partnership with customer(s) internal & third-party vendors
- Manage contractual response times, minimizing rescheduling and ensuring services are delivered within agreed timelines.
- Build strong customer relationships by prioritizing customer requirements and proactively communicating any scheduling changes.

Key Responsibilities:
- Serve as the primary point of contactfor contract related queries and customer communication.
- Plan and schedule daily service activities, ensuring engineers, parts, and standards are aligned with site requirements.
- Manage daily administrative tasks, including quotations, purchase orders, and cost reconciliation.
- Maintain

📌 Temporary Enterprise Scheduling Coordinator (Barcelona)
🏢 Agilent Technologies Spain
📍 Barcelona