We are looking for an ERP Support Expert to join our team in Palma de Mallorca. This role will be responsible for leading the Finance ERP Support team, ensuring high-quality support to end users while continuously improving support processes and ways of working.

Main Responsibilities
- Lead and support the ERP Finance Support team, ensuring a high level of service and user satisfaction
- Act as an escalation point for complex or critical ERP-related incidents and user queries
- Provide hands-on support to end users, resolving functional issues related to financial processes and ERP usage
- Monitor support performance, workload, and service levels, ensuring timely and effective resolution of requests
- Identify recurring issues and proactively drive process improvements to optimize support efficiency and quality
- Define, document, and continuously improve support procedures, knowledge articles, and best practices
- Support change management activities related to system updates, enhancements,



and new functionalities
- Ensure proper onboarding and continuous training of support team members and financial users
- Promote a culture of collaboration, accountability, and continuous improvement within the team
- Proven experience as a Team Lead or Senior Support role
- Experience supporting ERP systems, preferably Microsoft Dynamics 365, Navision, SAP, or similar platforms
- Ability to combine people management with a hands-on operational role
- Strong problem-solving skills and a structured approach to incident and request management
- Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and business users
- Comfortable working in a fast-paced, multicultural environment
- Advanced English and Spanish skills, both written and spoken

📌 ERP Support Expert (Palma)
🏢 MTS Globe
📍 Palma