Why us?:
- Remote flexibility, we trust our team and we are goal oriented
- Wellness and benefits plan to take care of your physical and mental health, including gympass and access to mental health programs
- Day off on your birthday, we celebrate it with you
- Training budget, company events and team building activities.
- A challenging and creative job in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growth
- An open corporate culture with plenty of room for new ideas and impulses
- People. Work with talented, committed and supportive teammates
- International work environment with more than 16 nationalities
- No politics or bureaucracy. Only a great environment for you to achieve your best work

Your mission:
- Provide friendly and efficient service to the worldwide Spotahome community.
- Be the first point of contact to handle and resolve customer complaints.
- Research information and troubleshoot problems using available resources.




- Arbitrate in situations between users and provide solutions according to our policies and procedures.
- Proactively and independently work to meet targets and goals.
- Communicate customers’ feedback and suggestions to other departments in order to make corrections and provide the best possible customer service.

Your profile:
- 2-5 years of customer service experience, handling complaints in similar sectors/environments.
- Fluent in English; German, Italian or French are highly valued.
- Patience, empathy, and a unique ability to manage stress.
- Open to change, learn quickly and accordingly in an ever-changing environment.
- The ability to work under pressure and adapt to adverse situations.
- Skilled and eloquent in writing and oral communication skills.
- Strong communication and interpersonal skills.
- Problem-solving - you need to demonstrate a passion for dispute resolution
- Technical aptitude and the ability to pick up new technology quickly.
- Based in Madrid.

About

📌 Customer Experience Agent (Madrid)
🏢 Spotahome
📍 Madrid