Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are looking for a temporary Customer Service Representative with a high level of English to join the Process Filtration Customer Service team based in Terrassa, Barcelona.

In this role, you will be responsible for managing customer purchase orders and building strong relationships with assigned accounts. You will work closely with the sales team to support business growth across various markets, with a primary focus on the Nordic region.

Key Responsibilities

Process, monitor, and follow-up customers' purchasing orders
Ensure effective service and administrative support for the assigned customers
Provide delivery commitment to customers and follow-up on order activity,



to alert customers and sales team in case of discrepancies
Manage invoice creation, corrections, and the return of the material activities
Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationships
Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Relevant Experience And Skills

Minimum of 1 year of experience in customer service, administration, or logistics
Working knowledge of MS Office packages and Outlook
Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
A high level of English is required. Additional languages, particularly Italian, French and Spanish, would be a strong asset
Flexibility, ability to multitask, to manage time and to adopt to

📌 Customer Service Representative (Terrassa)
🏢 Donaldson
📍 Terrassa