Descripción del empleo
This is a key role to provide exemplary levels of service to our customers by managing orders from receipt through to delivery. Work with partners to ensure the customers’ requirements are met in full. Ensure that the customer is kept always up-to-updated on order developments whilst managing any issues in a proactive manner.
Reporting to the Customers Service Manager, in this role you will work with other departments and suppliers to effectively prioritize and expedite orders through to production release and with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.
In this role you will identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements, diligently and accurately carry out contract reviews of customer orders.
This role would suit a determined problem-solver,



experience of the valve industry and good knowledge of electric actuators. You must have prior technical knowledge and experience in electric actuators contracts management and attention to detail together with a strong commitment to top-quality customer service.
Requisitos
Experience Requirements:
Bachelor degree in Engineering or Diploma in Higher Education
Desirable at least 2/3 years of relevant experience in a similar role
Understanding of engineering drawings
Commercial awareness and strong understanding of commercial jargon
Background in Customer Service
Knowledge of material pricing
Detailed knowledge and experience in electric and pneumatic actuator products
Understanding of revenue forecasting
Knowledge of Microsoft AX / D365
Fluent English
The Successful Candidate:
Negotiation skills
Experience in manufacturing/engineering and contractual environment
Good technical, mechanical and elect

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