Your mission
- You support our customers in Italy on the path to digitization from the very beginning and thus consolidate healthy customer loyalty along the customer lifecycle
- You are responsible for the smooth onboarding of new customers and ensure with (online) training that they enjoy our software in the long term and at the same time make their processes more efficient
- You support customers even after onboarding in using our solutions more and more effectively and thus bring them to success
- You represent your customer portfolio to our development teams and independently pursue their ideas and requests
- You develop best practice scenarios together with the Customer Success Team and communicate them internally and externally
- You use your creativity to develop and update supporting customer materials (e.g. guides, webinars, letter templates)

Profile:
- You have a degree or relevant vocational training and have initial professional experience in the field of customer success




- You are communicative, have strong organizational skills and are able to quickly establish a goal-oriented working relationship with various parties involved
- You have very good Italian and Spanish skills (C2) and good English skills (B2)
- Experience in Software-as-a-Service and the real estate industry (e.g. property management) is not a must, but definitely a plus
- Ideally you have experience in entering a new market

Why us?
- An open-minded and friendly team working with agile methods - as proven by our
- Adaptable & hybrid working
- Online language courses
- Regular company events
- 40 days workation per year in the EU
- Corporate benefits
- 30 days of annual leave
- Diverse development opportunities & a 1,000 € continuing education budget

You want to be part of our success story?

📌 Customer Success Manager Italy (España)
🏢 casavi
📍 España