Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a integral company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.’
- As Virtual Customer Engagement Associate, you’ll support the actions of marketing and/or be part of the Brand Team that designs the strategic plan of Marketing
- Associates can be based in any region of Spain

Your key responsibilities:
Your responsibilities include, but are not limited to:
- Aim Provide best in class customer experience along the patient journey by serving as a Single Point Of Contact (SPOC), leveraging digital channels, orchestrating engagement/ content among relevant
- Listen,



partner and influence through personalized digital engagement, co-creating and implementing digital innovative projects for customers.
- Monitor and control product performance and adjust plans accordingly
- Anticipate future trends in disease management and market environment which is likely to affect the performance and potential of the products
- Support budget planning process for responsible product
- Implement, review and ensure the product plans are in line with SOP of marketing
- Training and build-up of strong Field Force team to deliver key messages
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt

Commitment to Diversity & Inclusion:
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

Minimum req

📌 Virtual Customer Engagement Associate (Barcelona)
🏢 Novartis
📍 Barcelona