Can you help us change the world?:
It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we're propelling new-generation cloud technology within general hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.

We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...

‍ About the role:
The Customer Success Associate (CMA) will support customers as they transition from sales and onboarding to active and successful users of Mews products. The CSA will focus on the SMB segment and smaller groups, operating out of a pool structure with regional CSA and CSM's (Customer Success Manager) where you will engage at scale and utlize AI for automation and to drive product adoption, retention and increase total account value of our customers.

Your mission,



should you choose to accept it:
CSA will operate with the value drivers as a backbone in their daily operations on how to drive success with Mews customers
- Guest Experience (ex; Guest Journey, Payment flow, Security)
- Increasing Revenue (Revenue Management, Space utilization)
- Efficiency (Automation, Time on Tasks)

The methodology to execute on the value drivers will follow 3 basic steps, Discover >> Engage >> Adopt, where AI will be your best friend when engaging at scale.
- Discover:Review market through whitespace analysis to find opportunities for product adoption and upsell/cross-sell. Use automation to drive customer journey and qualify customers readiness to buy or engage with Mews product and tools.
- Engage: Engage at scale (one-to-many) withvalue drivers as guide via customer journeys, Mews Community,webinars, targeted outreach for product adoption and to host conversations of value when the cust

📌 Customer Success Associate (Barcelona)
🏢 Mews
📍 Barcelona