We are looking for a passionate and dynamic Operations & Client Relations Executive to join our team in Palma de Mallorca. In this role, you will be responsible for executing group tour bookings and delivering reliable operational support across the group operations lifecycle. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.

Your responsibilities:
As an Operations & Client Relations Executive at Tour Partner Group, your key responsibilities will include:
Tour Delivery Execution
- Execute bookings and confirm services independently
- Ensure operational delivery tasks are completed accurately and on time

Client Communication
- Manage day-to-day client contact and operational updates
- Handle client communication professionally, escalating where required

Supplier Management
- Request services and coordinate suppliers to support tour delivery
- Maintain clear documentation and communication flow

Documentation & Financial Accuracy
- Issue vouchers, invoices,



and support timely collections in line with terms
- Maintain strong attention to operational financial accuracy

Emergency Support & Rota Participation
- Participate in emergency rota where required
- Handle basic on-the-spot situations and compensation decisions within framework

Customer Feedback Handling
- Receive and log complaints, provide initial factual support and documentation
- Escalate immediately per guidelines

Your profile: Skills & Experience

We are looking for an individual with the following skills and qualifications:
- Proven experience executing group tour bookings end-to-end within defined scope, ensuring accuracy, timeliness, and client specification adherence
- Confident managing day-to-day client contact, handling operational queries professionally, and escalating issues appropriately
- Experience requesting services and coordinating suppliers to support consistent tour delivery
- Ability to issue vouc

📌 Operations & Client Relations Executive (Palma)
🏢 Tour Partner Group
📍 Palma