Your Impact
You will ensure that global infrastructure services are delivered with stability, consistency, and operational excellence—creating a reliable technology foundation that enables business success across the enterprise.

This role is critical to translating global service standards into measurable operational outcomes while strengthening trust between IT, business stakeholders, and service providers.

What You Will Drive

End-to-end accountability for infrastructure service performance, availability, and quality

Strong alignment between business expectations and operational service delivery

Consistent application of global service governance, SLAs, and performance standards

Effective coordination across infrastructure domains, regional teams, and service providers

Proactive identification and resolution of service risks and operational challenges

Continuous improvement of infrastructure services, processes, and operational maturity

Cross-functional collaboration to ensure resilient and scalable infrastructure operations





Transparent service reporting and performance management for business and IT stakeholders

What You Bring

Extensive experience in IT Service Management and Infrastructure Operations within complex international environments

Proven track record managing services in multi-vendor and outsourced ecosystems

Strong understanding of infrastructure operations and service governance principles

Experience building and maturing scalable service management capabilities

Knowledge of regulated industries and GxP requirements is an advantage

Excellent stakeholder management and communication skills across business and IT

Strong operational ownership with a proactive and structured working style

Ability to balance strategic priorities with day-to-day operational excellence

Why Join Us

Shape how infrastructure services are delivered across a integral organization

Play a key role in driving operational excellence and service standardization

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📌 (Senior) Service Manager Infrastructure Services (Madrid)
🏢 Fresenius
📍 Madrid