The opportunity: Client Management Support, General Payment Solutions
Being part of HSBC in Spain, you’ll help evolve and grow our business.
What you will do:
- Support the department that provides services to Social Security, mainly in administrative and customer service tasks, and on the corporate side in everything related to pricing and billing, reviewing applied rates, and confirming that rates are set up correctly.
- Field and resolve complex service inquiries; ensuring timely response and proactive communications until the client’s expectations are met
- Be accountable for client escalations; business-as-usual escalations as well as global service escalations, inquiries and/or projects. You will coordinate remediation of issues and the communication to clients/internal stakeholders
- Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight
- Oversee local client-initiated projects; facilitate local completion of global client-initiated projects
- Engage with Global counterparts for maintenance requests, client queries and escalations
- Identify and action red flags before they become client-identified issues
- Develop and maintain internal and external contact list
You should apply if you have:
- Fluency in English and Spanish
- University level education or a similar qualification, and preferrable previous experience
- Experience working within a fast-paced customer service-oriented environment with continually changing priorities
- Effective communication and interpersonal skills with experience in interacting cross functional lines
- The ability to build relationships with internal and external stakeholders with empathy
- Knowledge on Cash management products
Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.
What you’ll get in return:
The pay range for this ro
📌 Client Management Support (Madrid)
🏢 Hsbc
📍 Madrid