IT Service Desk Agent (Bulgarian-speaking) -On-site FI01

Experience the power of a game-changing career

Are you looking for what’s next? We're a general technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As an IT Service Desk on our team, you will:
- Provide 1st level support to the client workers
- Handle of IT requests or issues via phone, mail and chat or via self-service portal




- Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests
- Be accessible and provide a first resolution rate by using internal knowledge databases.
- Cooperate with client’s 2nd level service organizations and external service providers
- Provide support to client’s employees in the operation of user systems and peripheral devices

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:
- Have a proficient or bilingual level of Bulgarian and advanced English.
- Have experience in 1st - or 2nd level IT support, ideally in larger envi

📌 It Service Desk Agent (Málaga)
🏢 Concentrix
📍 Málaga