Collections Strategy Specialist - Leeds
Collections Strategy Specialist
Location: Thorpe Park , Leeds, Hybrid working.

Join us as a Collections Strategy Specialist Looking for a role where you can shape real impact? In this position, you'll design and deploy smart, datadriven collections strategies that link directly to our scorecard models-making sure each approach lands effectively across the right customer and account groups. You'll dig into performance, constantly assessing cost and collections outcomes, while running champion-challenger tests using tools like SAS and SQL to uncover what truly works. From analysing contactchannel performance to spotting opportunities to eliminate waste, digitise processes or simplify the journey, you'll help drive continuous improvement every day. You'll also work closely with our Omni Channel Manager to bring new strategies to life, support automated solutions, and maintain a strong control environment-ensuring everything we do is compliant, efficient, and delivering great customer outcomes.
What we are looking for:




- Experience of deploying collections and customer strategies with continuous improvements delivery through data driven insights and well-constructed trials
- You'll have strong analytical capabilities using SAS or SQL and any other analytics packages
- Experience of translating complex business processes and data insights into simple views and language
- Strong customer and commercial awareness
- Influencing change through senior stakeholder management experience is a must have
- Experience of Lean and Agile principles would be desirable

If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for.
What you'll get:
- A discretionary annual bonus to reward your impact
- 3% adaptable benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover.
- Hybrid working for the

📌 Collections Strategy Specialist (Alen)
🏢 Lowell Group
📍 Alen