Customer Service Executive - Jarrow, NE32 3DP
We are currently seeking a Customer Service Executive to join our established team in Jarrow.
This is an office-based role requiring a customer-focused individual who can provide a hassle-free service to our customers, while also supporting business growth through lead generation, upselling, and cross-selling.
Strong attention to detail is essential, along with a proactive approach to problem-solving and maintaining low error rates.
The adecuado candidate will be confident and proactive, with experience delivering customer service in a fast-paced environment.
Our focus is on customer service capability rather than prior office experience; we welcome applicants with proven experience in any customer-facing environment.
Responsibilities:
- Maintain accurate account and customer data.
- Respond to customers inquiry within SLA and aim for one call / case resolution.
- Identify and take ownership of customer concerns
- Identify new product opportunities and generate leads
- Liaise and build network with internal departments




- Upsell and cross sell new products
- Follow up on all commercial activity
- Operate effectively and adhere to current business policy and procedures
- Delivers consistent performance and achieves KPI's and business targets
- Drives self-development
- Mange time effectively and efficiently
- Understanding of company strategy and propositions
- Support other departments, dependant on the needs of the business

Required Skills and Experience:
- Customer Service experience
- Excellent communication skills
- Good attention to detail
- Commercially aware
- Experience in service/sales environment
- Minimum "A" Level Standard
- Delivery of agreed commitments and objectives
- Highly organised
- Team player
- Strong work ethic
- Complaint Management/Resolution experience desirable
- Manufacturing knowledge desirable
- Experience of Microsoft package (Excel, Word etc.) desirable

What we offer:
- 24,800 starting salar

📌 Customer Service Executive (Estella)
🏢 Essentra
📍 Estella