IT Support Technician – Pan-European Satellite Company We are recruiting for a pan-European aerospace client specialising in satellite systems and services. ? Madrid, Spain (Hybrid) | ?? Professional Working Proficiency in English Required(B2) About Us: Infotel is a leading European technology consulting and digital services company with more than 45 years of experience delivering innovative IT solutions to major international organisations. For decades, Infotel has been a Tier 1 technology partner to some of the world’s leading aerospace, aviation and defence manufacturers, as well as to major European and international organisations operating in these sectors. Key Responsibilities: Receive and log calls, emails and direct support requests from users in Toulouse and Madrid. Your responsibilities will include: * Diagnose and resolve incidents involving users, information systems, tools, laptops and other IT assets. * Provide users with day-to-day support for IT equipment and services.



* Respond to customer requests effectively and communicate clearly throughout the resolution process. * Install, configure and update IT equipment, and manage related issues, including computers, hardware, software, printers and videoconferencing equipment. * Manage access to information systems in accordance with security rules and policies. * Coordinate the allocation and recovery of IT equipment for employee onboarding and offboarding. * Coordinate repairs with third-party service providers for systems covered by maintenance agreements. * Support application production launches and the operation of applications hosted within the information system. * Maintain operational documentation and IT performance indicators. * Keep the asset management tool up to date. * Update operational documentation, the IT knowledge base and the wiki. * Carry out IT asset inventories. * Receive deliveries and register new IT equipment. * Set up and organise cabling for computers and other IT equipment. R

📌 IT Support Infrastructure Technician – Aerospace Sector (España)
🏢 Infotel SP Consulting
📍 España