Mandatory Skills * Service level assessment and management. Previous experience with third party engagement. * Familiar with ITIL concepts and methodology. * Strong understanding of IT and Cyber BAU operations and change management. * Experience working in a regulated environment. * Experience managing a team. * Strong risk management and risk assessment skills. * Data analysis and reporting skills relating to vendor performance metrics and cost savings exercises. * In-depth knowledge of data privacy laws and industry standards such as GDPR, PCI DSS, NIST Cybersecurity Framework, and ISO/IEC 27001. * Contract management. The ability to negotiate and manage contracts and Service Level Agreements (SLAs) that include specific cybersecurity clauses, breach notification timelines, and audit rights etc. * Strong communication and teamwork skills with confidence to be an effective team leader * Strong time management, adaptability, and organisational skills. * Problem-solving, critical thinking, and creativity skills are essential when managing a rapidly and constantly changing environment.

📌 IAM Service Manager (Comunidad de Madrid)
🏢 Infinity Quest
📍 Comunidad de Madrid