About the opportunity
We are seeking a Product Manager with a desire to build products that make banking radically more efficient, and an innate interest in financial technology to join our Cards & Digital Wallets segment. The Cards & Digital Wallets segment is split between Barcelona and Berlin offices, which are the main product & tech hubs for N26 globally.
As a Product Manager in Cards & Digital Wallets, you will own initiatives that reduce cost-to-serve and drive automation across the cards and chargeback experience. Your mission is to make our operations leaner and our customer experience faster — automating manual processes, deflecting avoidable support contacts, and applying agentic AI to resolve customer issues before they ever reach a human. This is where operational excellence meets customer trust: every process you automate lowers cost and makes banking smoother for millions of N26 customers.
In this role, you will:
- Own a clear problem space focused on automation and cost-to-serve —identifying where manual effort, support contacts,
and operational friction can be improved
- Drive down CS contacts, including through agentic AI that resolves customer issues autonomously, and automate back-office workflows such as dispute and chargeback handling
- Partner with stakeholders across N26 to define your team goals and drive it to achieve success.
- Receive support from different areas in the company in order to identify pain points and opportunities, brainstorm solutions and impact customers’ lives.
- Work with other product managers, designers and engineers across the organization to improve to make operationally heavy journeys faster and cheaper to run
- Partner closely with Customer Service, Operations, Fraud, Compliance, and our AI/automation teams to translate operational pain into scalable product
- Balance automation and efficiency against customer experience, risk, and regulatory requirements
- Ensure product rollouts are delivered successfully by w
📌 Product Manager (Barcelona)
🏢 N26
📍 Barcelona