This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Customer Success EMEA based in Spain.

This is a senior leadership opportunity to shape and scale customer success across the EMEA region within a fast-growing, enterprise technology environment. You will be responsible for building high-performing teams, driving customer value realization, and ensuring customers achieve strong outcomes across adoption, retention, and expansion. The role combines strategic leadership with operational excellence, requiring a deep focus on customer lifecycle management and data-driven execution. You will work closely with Sales, Product, Support, and Renewals to deliver a seamless, value-oriented customer experience. Operating in a dynamic, international context, you will play a key role in defining regional strategy while embedding scalable processes supported by automation and AI. This position is adecuado for a customer-centric leader passionate about building teams, improving customer journeys,



and driving measurable business impact.

Accountabilities

Lead, build, and scale a high-performing Customer Success organization across the EMEA region, including Customer Success Engineers and Specialists.

Define and execute regional customer success strategies focused on adoption, retention, expansion, and long-term customer value.

Own and optimize the end-to-end customer journey, ensuring a seamless experience from onboarding through renewal and growth.

Partner closely with Sales, Product Management, Support, and Renewals teams to align objectives and remove friction across the customer lifecycle.

Establish and manage key performance indicators across customer health, engagement, retention, and team performance to drive data-informed decisions.

Implement automation and AI-enabled tools to scale customer success operations, improve efficiency, and enhance proactive customer engagement.

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📌 Director, Customer Success Emea (Madrid)
🏢 Jobgether
📍 Madrid