IT Support Technician – Pan-European Satellite Company
¿Quiere presentar una candidatura? Asegúrese de que su CV está actualizado y luego lea atentamente las siguientes especificaciones del puesto antes de solicitar.
We are recruiting for a pan-European aerospace client specialising in satellite systems and services.
Madrid, Spain (Hybrid) | Professional Working Proficiency in English Required(B2)
About Us:
Infotel is a leading European technology consulting and digital services company with more than 45 years of experience delivering innovative IT solutions to major international organisations.
For decades, Infotel has been a Tier 1 technology partner to some of the world's leading aerospace, aviation and defence manufacturers, as well as to major European and international organisations operating in these sectors.
Key Responsibilities:
Receive and log calls, emails and direct support requests from users in Toulouse and Madrid. Your responsibilities will include:
- Diagnose and resolve incidents involving users, information systems, tools, laptops and other IT assets.




- Provide users with day-to-day support for IT equipment and services.
- Respond to customer requests effectively and communicate clearly throughout the resolution process.
- Install, configure and update IT equipment, and manage related issues, including computers, hardware, software, printers and videoconferencing equipment.
- Manage access to information systems in accordance with security rules and policies.
- Coordinate the allocation and recovery of IT equipment for employee onboarding and offboarding.
- Coordinate repairs with third-party service providers for systems covered by maintenance agreements.
- Support application production launches and the operation of applications hosted within the information system.
- Maintain operational documentation and IT performance indicators.
- Keep the asset management tool up to date.
- Update operational documentation, the IT knowledge base and the wiki

📌 IT Support (Foz)
🏢 Infotel SP Consulting
📍 Foz