This is an excellent opportunity to join the IT distribution sector and use your language skills to develop your track record as an experienced IT sales professional.
As part of the Renewals Team, the candidate will manage all quotations and requests for contact renewals. The Renewal Executive role is responsible for account & opportunity management, customer negotiation & sales closure against an individual and team target. Languages required: English professional, French would be a big plus.

The Renewals Executive will be required to provide regular forecast data through our CRM tool and learn Westcon's systems & service processes in order to manage the day to day activities.

Duties & Responsibilities

* Create and issue customer quotes 90 days in advance of expiry in ERP
* Record & manage quote information in CRM
* Close customer quotes before expiry of existing Contract
* Manage cancellation requests, ensuring any credits due are acknowledged and credited
* Review open order report & liaise with order support team to invoice opportunities




* Support Sales Account Managers for Takeover Business
* Produce weekly forecast in CRM (SalesView)
* Working cross line of business and with other departments on lead management
* Handle requests for contract changes (co-termination, adds, deletes, date, ownership or site)
* Promote and train customers in the understanding of their Installed Base
* Manage service renewal mailbox, responding to queries and passing over to sales any new or product refresh opportunities in a timely manner
* Perform regular reviews with Customers of upcoming Contract Renewals and Multi Year Contract savings
* Manage Vendor quotes, pricing and special pricing requests
* Drive margin improvement and deliver an individual Sales Target

Customer Service:
* Strong understanding of CRM and Renewals Process
* Understanding & delivering the "best in class" customer service at all times.

Technology:
* General knowledge of Westcon product portfolio offer

📌 Renewals Specialist (Madrid)
🏢 Westcon-Comstor
📍 Madrid